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Returns & Refunds
Return or exchange an item
  • If you are not completely satisfied with your purchase, simply return
    the item to us.
  • Any products returned must be in a re-saleable condition & include the original packing and documentation.

  • Autotrade Warehouse must be informed of any return requests within 7 days of the original order date.
  • We will issue a full refund, excluding the original delivery charge. Alternatively, if
    preferred, we will exchange the item.

Please note:

  1. Goods will only be accepted for return along with a Return Authorisation number that will be provided when you contact us.

  2. The item is your responsibility until it reaches us. Therefore for
    your own protection we recommend that you send the parcel using a
    delivery service that insures you for the value of the goods.

  3. The cost of returning the item to us is your responsibility.

  4. Delivery charges are only refundable where goods are faulty and a refund is made.

  5. No Returns will be accepted after 30 day period.

  6. Goods returned under warranty are subject to inspection before a
    refund will be issued, in some cases this will involve the goods being
    returned to the manufacturer for a full inspection.

Warranty Inspection of goods

  1. Goods returned under warranty that need inspected under warranty
    cannot have refund issued until credit has been received from them.

  2. Goods to be returned to manufacturer include Steering Racks, Drive
    Shafts, Clutches and anything that may involve additional costs due to
    the nature of the warranty claim.

  3. Goods rejected by the manufacturer remain the sole and absolute
    property of the claimant and can be returned to them from the
    manufacturer and any charges relating to carriage will be the
    responsibility of the claimant.

  4. If new parts are required to replace faulty items, new parts will be
    sent free of charge where applicable, or will be charged at the original
    rate from the date of the original purchase (only where manufacturer
    inspection is required).